Frequently Asked Questions About Payoneer MasterCard®

Q. Who can Get a Free Payoneer MasterCard?
A. Anyone can get a Payoneer MasterCard with $25 bonus fund absolutely FREE. How? Its really an easy way if you know the right system to get this card. If you are not a person of underaged, you can apply for a Payoneer Prepaid Debit Card free for you to use anywhere as your wish.

What are the Costs of Payoneer MasterCard® Card?
A. You can get this card absolutely free. But have an onetime activation charge. And there are some fees to withdraw money from ATM Booths. But if you purchase anything, there is no cost. Purchasing by Payoneer absolutely FREE. Yes, there is no hidden fee as others Credit Card. So don’t worry about Payoneer MasterCard®.

Who can Use the Payoneer Master Card?
A. Only one person can be use the Payoneer Mastercard whose name is printed in the card front area. Payoneer card is not transferable so if anyone handover this card to other person, he/she will be lost the card authority. And also card’s account will be locked immediately.

How can the card be used?
A. The Payoneer MasterCard card works like any other prepaid master/credit/debit card. The Payoneer master card is accepted at locations worldwide (over 200 countries), wherever the MasterCard debit cards are accepted. You can use it at point of sale locations to buy anything, whether online or at retail locations. You can also use the Payoneer card at ATMs worldwide (where you see MasterCard sign) to withdraw cash.

How long does it take to receive the Payoneer master card at your home?
A. When your Payoneer master card application is approved (approval time is 2-3 business days after submit your application), a confirmation e-mail including the estimated arrival date is sent to you (its take 2-4 weeks. Depend on your location & shipping facility). Payoneer cards are shipped via standard international mail, free of charge.

Can I expedite the shipping of my Payoneer master card?
A. Generally Payoneer send Payoneer master card by post mail free of cost. But if you would like to arrange for an expedited shipping service (such as FedEx or DHL) to get your Payoneer master card, please contact our customer support department before shipped. Please note that additional fees may apply for expediting shipping for your Payoneer master card.

How do I Activate my Payoneer master card?
A. Once you receive your Payoneer master card in the mail, you can activate it in one of the below methods:

  1. Go to website
  2. Under Support Center drop-down menu, select Activate Card
  3. Enter your User ID (user id is your email) and Password to log in your Payoneer’s account
  4. Click on Activate your card

Telephone: Within the US call 1-800-251-2521 Outside the US call 1-847-451-1386

  • Choose option 3 from the menu and follow the prompts.
  • Telephone support is free of charge. International calls may carry a fee based on your phone plan.

What happens to my Payoneer master card if I don’t use it?
A. Your Payoneer master card may be temporarily disabled after an extended period of inactivity. It may be re-enabled at any time via your Online Account, or by contacting Payoneer customer support department.

What do I do if my Payoneer master card is lost or stolen?
A. Contact Payoneer immediately to report a lost or stolen card.

Payoneer is available 24 hours a day, 7 days a week at the following number: 1-646-386-2434 free of charge (international calls may carry a fee based on your phone plan).

How do I find an ATM to use Payoneer master card?
A. You can use any ATM booth that accepts MasterCard debitcard cards. For a suggested list of ATMs booth near you, please refer to the MasterCard site:

How do I Cancel My Payoneer MasterCard Account?
A. If you would like to cancel your payoneer master card account, you need to contact customer support. Before contacting us to cancel/delete/terminate your payoneer master card account, that will be fine & of course we recommend that you first use your card’s remaining balance.

Note: cancelling your account does not affect your rights for balance redemption. Please see payoneer Terms and Conditions located in your Online Payoneer Account for further information.